Don’t let a tech issue slow you down. Whether your computer won’t start, your network is acting up, or your devices aren’t syncing, TPSTechServices is here to help. Fast, friendly, and professional support is just a click away.
Tech problems can show up in countless ways—from puzzling error messages to systems that won’t respond at all. At TPSTechServices, I don’t just put a Band-Aid on the issue—I dig deep to find and fix the root cause. Whether it’s one device or your entire network, I deliver clear, accurate solutions that restore your peace of mind. My goal is simple: eliminate downtime and make sure your technology works the way it’s supposed to—every time.
Here is a non-exhaustive list of services I provide. If you don’t see a service offering in line with what you need please reach out to me. I can be easily reached at 857-364-7633.
At TPSTechServices, I believe that tech support should never come with surprises—especially when it comes to pricing. That’s why I offer clear, upfront rates for every service I provide. I will always provide a clear and transparent estimate of the work involved and what I am charging.
Most people, myself included, are very put off by the idea of being “upsold.” To be clear that is the deliberate piling on of goods or services not relevant to the sale meant solely to increase the money owed to the technician. It is my position that I do not engage in that type of behavior. I find it unethical and non-conducive to building a solid business relationship.
What I will do, however, is make relevant recommendations based upon each client’s particular situation. Case in point would be Backup Software. A client may have called me over to diagnose a sluggish internet connection. While I’m fully aware that the issue to be fixed is the internet connection, I may notice that the user has many files that are not being actively backed up. I feel it is my responsibility to bring this to the client’s attention. It is then up to the client to determine whether they would like me to take action, they will take action themselves, or acknowledge the recommendation and not take any action.
It should be noted by the client that I currently do not make any money from the sale of any software or hardware. Should this change I will disclose this prior to the service implementation.
The above listed service offerings can each fall into one of the following “buckets” listed below. For example I may troubleshoot a software installation via remote session (Remote Tech Support) or at the client’s request I may troubleshoot this same piece of software in the client’s home (In Home Tech Support).
When recommended, remote support is almost always your best option.
Remote support offers a faster, more cost-effective solution than traditional on-site visits. By removing the need for travel, I can conceviably start diagnosing and fixing your tech issue within minutes—whether it’s a sluggish computer, printer problem, software error, or connectivity issue. This not only reduces your out-of-pocket cost, but also minimizes downtime so you can get back to work or life with minimal disruption. Most issues that seem complex can be efficiently resolved through a secure remote session.
Quick access to expert help means small issues don’t turn into big ones, and you avoid the cascading productivity loss that comes with unresolved tech problems. In many cases, remote service also allows me to monitor and verify that the solution is holding, without requiring a follow-up visit.
Information Technology Consulting AgreementIn order for me to begin working on your tech issue I need to know and have acknowledgement that we are on the same page when it comes to the basic ground rules of the tech consultation. While certain items in the terms and conditions page will not always apply the sections with yellow headers will always apply. In short this section states that any tech service undertaken is a genuine best effort arrangement.
What does this mean in plain English? By way of example – if the client states that their network is slow but they are paying for the top tier Internet Service then I, the technician, would do everything possible for the period of an hour to rectify the problem. If, after an hour, it is determined that further efforts would be ineffective I would likely refer the client back to the Internet Service Provider or to another resource. For the time spent in travelling to the customer location and putting forth the best effort to fix the tech issue I would resonably expect that the agreed upon amount is due and payable at the conclusion of the hour. It would be up to the technician to determine if any discounts would apply.
Please read the IT Consulting Agreement page as I reserve the right to make modifications to it at any time. It can be found as a link in the top menu of every page.