Computer won’t start? Network and Internet Slow and Congested? Devices not cooperating or behaving the way they should? Something that can start as a minor irritation in the morning can turn into a cracked device by the end of the day due to frustration.
With the vast majority of technological issues there is no “cookie cutter” fix. Fortunately, I’ve encountered more than enough of these issues throughout my tech career, so I know how to fix them so they don’t recur.
Tech problems can show up at any time in any number of ways. Trying to get a report written and printed? All of a sudden, Microsoft Word doesn’t work. Trying to get some quick information on a house you want to look at? Not so fast – the Internet is down.
In the corporate world, technical workers are measured by their “Mean Time to Resolution” (MTTR) and “First Call Resolution” (FCR). I have carried these invaluable metrics with me into private consulting. This means that I reach out as soon as I can, I propose a meeting time (either in person or virtual) as soon as possible, and when we get together, you can count on the fact that I’ve studied the issue and I’m ready to tackle it.
Suppose you’ve never tried remote support before; you’re denying yourself a real opportunity to have your tech issue fixed much sooner than an in-person visit. The process is simple. Using the collaboration software we both have on our machines, a “support window” is open, and I can see your screen and “drive” the support session as though I were with you in your home. Once we agree that the issue is resolved, the support window is severed as a security measure.
Tim Shannon | Poplar Street in Watertown | 857-364-7633 | tim.shannon@tpstechservices.com