About Us – Watertown’s Trusted Tech Support
About TPSTechServices
I’m Tim Shannon — owner of TPSTechServices, proudly based in Watertown, Massachusetts. I’ve been helping families and small businesses in Watertown and surrounding towns like Waltham, Newton, Cambridge, and Arlington solve their tech issues for over a decade
If you live in Watertown or the surrounding area and you’re tired of spotty Wi-Fi, a painfully slow computer, or confusing tech problems, I’m here to help. I offer personalized, one-on-one support that cuts through the noise. No gimmicks, no confusing tech jargon — just honest, reliable service you can count on.
Why TPSTechServices?
Because I treat every client like a neighbor. I live and work in the Watertown area, so I know how important it is to get fast, dependable help when your tech isn’t working the way it should. Whether I’m setting up a mesh Wi-Fi system, removing malware, speeding up your laptop, or helping you choose the right security tools for your business — I bring the same level of care and professionalism to every job.
What I Do:
Wi-Fi and Mesh Network Optimization
Weak or inconsistent Wi-Fi is one of the most common tech complaints I hear from clients in Watertown and beyond. I specialize in evaluating your space and installing or upgrading mesh systems to deliver strong, stable internet coverage throughout your entire home or office — no more dead zones or buffering. Whether you’re streaming, working remotely, or managing smart devices, I’ll make sure your network is rock solid. I can also recommend the best hardware based on your layout and usage habits, so you’re not overpaying for tech you don’t need.
Speed Up Slow Devices
If your laptop or desktop feels like it’s stuck in the past, I can help breathe new life into it. I dig into what’s slowing things down — whether it’s outdated software, startup bloat, hard drive issues, or failing components — and fix the root cause. Many times, just a few targeted changes can make a night-and-day difference in performance. I also help you understand how to keep your system running fast with simple, practical tips.
Cybersecurity Protection
In today’s world, protecting your data is just as important as having a fast machine. I help clients lock down their systems with practical, easy-to-manage cybersecurity solutions tailored for home users and small businesses. From setting up firewalls and antivirus tools to configuring safe DNS and device-level protections, I make sure your digital life stays secure. I also teach you how to spot scams and phishing attempts — because prevention is just as critical as protection.
Remote Work Setup
If you’re working from home or managing a remote team, I make sure your setup is efficient, secure, and easy to use. I help with everything from configuring secure VPN access to troubleshooting email, video conferencing, file sharing, and printer issues. My goal is to remove the friction from your remote tech experience so you can focus on your work, not your tools. I also help clients make smart equipment choices so they can stay productive from anywhere.
At TPSTechServices, I believe that tech support should be simple, accessible, and human. That’s why most of my work comes from repeat customers and referrals right here in Watertown.
Get in Touch
Let me handle your IT challenges so you can move forward with confidence. Contact me today to experience the difference of personalized, professional tech support.
I am available for an initial 15 minute consultation to discuss your specific needs and explore how I can provide effective solutions tailored to your budget and goals. Your satisfaction is my priority, and I strive to exceed your expectations at every interaction.